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Article #468 (635 is last):
From: aa700@cleveland.Freenet.Edu (Michael Current)
Newsgroups: freenet.sci.comp.atari.news
Subject: How To Upgrade to PC Xformer 3.3 For Dummies Vol. 1
Reply-To: aa700@cleveland.Freenet.Edu (Michael Current)
Posted-By: xx004 (Atari SIG)
Date: Mon Oct 21 12:23:28 1996


 Date: 11 Dec 1995 23:54:34 GMT
 From: brasoft@coho.halcyon.com (Darek Mihocka)


It would seem a lot of people are having problems with what should be a
rather trivial exercise. I've read several posts today from people
claiming that a) their email to Branch Always Software goes unanswered,
and b) their attempt to download the PC Xformer 3.3 upgrade from our web
page fails.

Given that I reply to about 20 or 30 pieces of email each day, it seems
there are those people who are mailing the right place and those that
are not. The correct email address for Branch Always Software is:

  brasoft@halcyon.com

This has been our email address for most of the year and will continue
to be for some time to come.  IF YOU ARE NOT SENDING EMAIL TO THIS
ACCOUNT, YOU WILL NOT RECEIVE A REPLY. Do not send email to our old
America Online or Compuserve accounts. I terminated those months ago and
mail sent to those old accounts goes into a black hole. America Online,
being the assholes they are, keep the account around and don't send
email back to the sender to indicate that the account is terminated.
This is probably the most common cause of unresponded to email.

To upgrade to PC Xformer 3.3 over the Internet, you simply need to do
two things. Mail in the Product Registration Card that came with your
PC Xformer package. Most people forget to do that. Second, browse our
web page and fill out a comment form and request access to the
registered users download section. In this form, you must include your
full name and mailing address as it appeared on your registration card,
plus you must specify a one word USERID and one word PASSWORD to use.
It's very much like logging in to Unix itself. Once you send the form,
you will have download access within a day or two. That's all you need
to do.

Common reasons why people don't get granted access: they are not
registered users, they did not specify a userid or password, or they
specify a multiple word userid or password.

If you do not already own PC Xformer 3.0 or higher, you obviously can't
upgrade online. You need to purchase the product first. To purchase PC
Xformer, you go to an Atari dealer such as Toad Computers here in the
U.S., Micro Discount in England, or KE-Soft in Germany, or the ABBUC
user group in Germany, and order PC Xformer 3.3 for $34.95. Then mail in
the registration card and follow the directions already described.


This isn't rocket science folks! In order to avoid forcing everyone to
mail money in and wait to receive upgrades to PC Xformer, I am making
available this online method of upgrading. From the messages I'm
reading, and the bogus comment forms I've received so far, it would seem
that this may be too challenging for some people. Either they can't read
English, or they are simply idiots, I don't know. But in any case, if
people are finding it too difficult to upgrade online, then for future
PC Xformer upgrades we'll go back to the "old" way of doing things using
snail mail.

For those who can't find their way around the Internet, snail mail
upgrade notices for PC Xformer 3.3 as well as for the PC Xformer Cable are
going to be mailed out to all registered users of PC Xformer in the next few
weeks and you will have the option to upgrade by snail mail. Watch your
mailboxes in early January.

- Darek


--
==========================================================================
 Darek Mihocka the PC Xformer and Gemulator guy, email:brasoft@halcyon.com 
 c/o Branch Always Software, 14150 N.E. 20th St. #302, Bellevue, WA  98007
 phone:206-236-0540  fax:206-236-0257  WWW:http://www.halcyon.com/brasoft/
-- 
Michael Current, 8-Bit Atari FAQ & Vendor/Developer Lists maintainer
   User groups: CAIN, SPACE, NWPAC / mailto:mcurrent@carleton.edu





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